National Mortgage Servicing Settlement with Bank of America, Chase, Citi, GMAC/Ally Financial and Wells Fargo

Call the State of Tennessee Mortgage Hotline at 855-876-7283 (toll free) if you are having problems with your mortgage.

Tennessee, along with 48 other Attorneys General and several federal agencies, entered into a national mortgage servicing settlement in 2012 with the nation’s five largest servicers: Bank of America, Chase, Citi, GMAC/Ally Financial, and Wells Fargo. This national mortgage settlement provides several new servicing standards to improve communications with these servicers, and also relief to eligible homeowners such as loan modifications, refinancing, principal reduction, and short sales. For more information about the settlement, please visit www.nationalmortgagesettlement.com.

Contact Your Mortgage Servicer

Your servicer is the company to which you make your monthly mortgage payment. Please contact your servicer at the following toll-free number to find out more information about its programs.

Homeowner Assistance in Tennessee

Tennessee homeowners who are having problems with their mortgages regardless of their servicer are encouraged to contact a free foreclosure prevention counselor for assistance. Please click here for a list of counselors.

If you are having trouble making your mortgage payment because you are unemployed or underemployed, including employment issues due to a long-term medical hardship, you may qualify for mortgage payment assistance. For more information, please call the mortgage hotline at 855-876-7283 or go to Keep My Tennessee Home.

Foreclosure

If you lost your home to a foreclosure by one of these five servicers between January 1, 2008 and December 31, 2011, you may have been eligible for a payment under this settlement. If you did not receive claim form but believe you should be eligible, please contact the National Mortgage Settlement Administrator by telephone at 866-430-8358 (hearing impaired call 866-494-8281), Monday through Friday 7 a.m. – 7 p.m. Central Time, or by email at [email protected]. The deadline to submit a claim form was January 18, 2013

Additional Information

Frequently Asked Questions
Attorney General Press Release - English
Attorney General Press Release - Spanish
Mortgage Assistance Hotline: 855-876-7283

The Consent Judgments for this settlement were approved by the U.S. District Court for the District of Columbia in April 2012. For copies of the documents and updated information about this national mortgage servicing settlement, please go to www.nationalmortgagesettlement.com.